10 to 20 business days. We'll let you know as soon as the piece leaves the workshop and share the tracking number.

Free anywhere in Mexico on orders over $2,500. Below that amount, the cost is calculated in the cart based on your zip code.

Yes. The estimated time is 15 to 25 business days. Write to us to find out the cost to your country.

Yes, by appointment. Write to us to arrange your visit — we're in Guanajuato, Mexico.

You can request an exchange or return within the first 30 calendar days after receiving your order, by writing to us on WhatsApp or email with your order number.

Disassembled, with no signs of use, and in its original packaging. Since assembly doesn't use screws, taking it apart leaves no trace — it's part of the design.

If the piece arrived with a defect or doesn't match what you ordered, we cover the shipping. If it's an exchange by your own choice, contact us to arrange the return.

Once we receive and inspect the returned piece, we process the refund within 7 to 10 business days to your original payment method.

Yes, within the first 24 hours after placing it. Write to us as soon as possible on WhatsApp or email to request the cancellation.

Pieces made to special measurements don't qualify for a return by choice, since they're cut exclusively for your space. They do qualify if they arrive with a defect.

The same conditions apply, keeping in mind they're sold with the marks described on their listing. Those marks don't count as a defect.

It covers manufacturing and material defects for the 30 calendar days following delivery. For more detail, see our Exchange and Return Policy.

Damage from excessive humidity, prolonged direct sun exposure, loads beyond those indicated, or modifications made to the piece.

Write to us right away at [email protected] with your order number and photos of the damage or defect so we can assist you in the best way possible.

Each piece comes with a printed guide and numbered parts. The joints snap together by hand under pressure; if something resists, check the orientation before forcing it.

We don't send staff to install it, but we provide remote guidance any time you need it.

Yes, as many times as you need. It's designed for moving: it disassembles, travels flat, and reassembles without losing sturdiness.

A dry or slightly damp cloth. Avoid cleaners with alcohol or solvents — the wax is water-based and those products strip it.

A coat of water-based wax every year or two keeps the tone and protection. We can tell you which one to use.

Credit or debit card and cash payment through Mercado Pago, plus PayPal.

Yes, 3 and 6 interest-free months with participating cards. The available term is shown at checkout.

Yes. Write to us after your purchase with your order number and we'll be happy to help with your invoice.

We use your data only to process your order, bill it, and follow up. We don't share it with third parties unrelated to shipping and payment operations, and you can request its deletion at any time.

Prices are shown in Mexican pesos and include VAT. Images are for reference only — wood grain and tone vary from piece to piece. Production times are estimates and are confirmed at the time of purchase.

The designs, assembly systems, and collection names are the property of Enzzambla and may not be reproduced without authorization.